(Closed from 18 June to 26 June)
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Closed public holidays.
Through constantly sourcing the best kayaking products at the best possible prices and through excellent customer service and advice we strive to create and retain happy paddlers and through this process become recognised as the most successful kayaking service provider in Australia.
Do you offer Lay By?
Yes, we offer an eight week lay-by. All you need to to is put down a small, non-refundable deposit and we will hold your kayak and accessories for up to eight weeks while you pay it off. With the current state of retail in Australia many small businesses are unfortunately going out of business, but you can rest assured that your purchase is safe with us. We are a multi-store, multi-state company with strong economic standing.
Do you offer a Test Paddle?
Even better than that, we offer a SEVEN DAY TRIAL period. If you are not 100% satisfied with your purchase you may return it within seven days and exchange for any other in-stock kayak of similar price (once). Since we carry over 130 different models in stock this gives you the widest selection in Australia. Having said that, we make it our business to ensure that you make the right choice in the first instance and are proud to say that, through patience, care and sound advice 99.9% of our customers are satisfied with their original purchase, but at least you have the peace of mind to exchange if you need to. This simple but effective policy was implemented four years ago and has helped us re-assure thousands of happy customers. It remains one of the core foundations of our success.
Your Online Security
Sydney Kayak Warehouse uses the latest encryption technology to protect your credit card information. You can place your orders by telephone or over the counter. You also have the option to pay by cheque, cash, eftpos or money order. Personal and Business Cheques will need to be cleared before products can be released.
When interacting with us by e-mail, in store or over the internet we may ask you for certain personal information about yourself (name, e-mail address, phone number, mobile number etc.). You have the right to withhold this information from us, although it might make it more difficult for us to do business with you. If you do provide us with such information you therefore grant us the right to communicate with you using this information. For example, if you provide us with your e-mail address then you give us the right to send you e-mail correspondence containing specials, newsletters etc. Should you wish to cease receiving such communications from us then simply reply with the word "unsubscribe" in the header of your e-mail and we will remove you from our mailing list.
By providing us with such personal information you also grant us the right to provide such information to any of our product suppliers, should they need to make contact with you regarding any issues to do with quality, pricing or service. In such instances the supplier will only make contact with you if it is believed that such contact will improve your experience, or the experience of other customers of their products. We will not rent, sell or disclose your name, address, email address, or any other information to any other party without your permission unless requested to do so by law.
What is your Returns Policy?
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
Warranty periods may vary between products - please check the warranty documentation or check with the sales staff what warranty period is applicable to the goods in question. Warranty claims will only be considered where the goods have not been misused. The expense of claiming the warranty (if any) will be borne by the consumer.
For any warranty-related issues please contact:
C-Kayak Australia Pty Ltd PO Box 40 Ourimbah NSW 2258 Ph: 02 4325 7094 e-mail: email@example.com
Cancellation of an online order due to a change of mind (where the good have not yet been specifically ordered in, collected, posted, loaded for delivery or delivered to or collected by a freighting company) will incur the lesser of $89 per order or 30% of the cost of the goods, to cover the costs associated with administration and handling of the order.
In the case of an in-store order of kayak/s and/or SUP/s, where the goods have been paid for in full but not yet collected, then such cancellation will incur $200 cancellation fee per kayak/SUP under $2 000 and/or $300 cancellation fee per kayak/SUP over $2 000.
In the case of wanting to cancel a layby then the layby deposit is non-refundable.
No refunds or partial refunds will be allowed for cancellations due to change of mind where the goods have been ordered in specifically for the customer, for example a specific colour or model that was not available at the store at the time of purchase and has had to be brought in especially for that customer.
Where the goods have already been collected, posted, loaded for delivery or delivered to or collected by a freighting company then our standard 7 day exchange policy applies (see below).
7 Day Exchange Policy
If you are not 100% satisfied with your purchase then you may return it within seven days in exchange for another in-stock product within the same category and of similar price (once), provided that it is still in new and saleable condition. For example, if you wish to return a kayak within 7 days of purchase then you may return it in exchange for another kayak of similar price. Any minor differences in price will be charged or refunded accordingly. Any freight, postage or shipping costs associated with such return and exchange will be borne by the customer.
Where the product being returned shows evidence of having been used then C-Kayak reserves the right to allow such exchange or not. In some cases where the product appears to have been used or damaged then C-Kayak may accept the return for a lesser value, at the discretion of C-Kayak.
The seven day exchange policy does not apply if the goods have been ordered in specifically for the customer, for example a specific colour or model that was not available at the store at the time of purchase and has had to be brought in especially for that customer.
Do you offer any other services, such as fitting hatches, rod holders etc?
Yes, in addition to great products and servicewe now also offer a range of additional services, parts & accessories including supply and fitting of hatches, rod-holders, rudders etc.
What if goods get damaged in transit?
If you require kayaks or accessories to be delivered to you then the following will apply:
Where the goods are delivered to you by our staff, using C-Kayak vehicles then we guarantee that the goods will be delivered in perfect condition.
In instances where we use a third party carrier the following will apply:
We only make use of reputable freight companies. We will ensure that the goods are packaged suitably for transport and that they are packed carefully onto the collection vehicles. It is important however to understand that the goods may be transferred at various stages of the journey and, while our freight companies take every care not to damage the goods, there have been a few instances in the past of goods being damaged in transit. In this instance it will be at your own risk.
Should you wish your goods to be insured against damage this can be arranged for a reasonable fee (please enquire for current rates) and must must be expressly requested by yourself prior to shipping. In the absence of such a request it is assumed that you do not require insurance.
Is there a local kayak club where I can go paddling?
Yes, the NSW Recreational Paddle Group meets once a month.
Toukley Kayak Club also meets regularly for paddle days:
Are the kayak weights depicted on the Website exact?
The weights indicated on our website are as provided by the manufacturers.Manufacturers provide an average weight for each model of kayak but have cautioned that, depending on slight variations in the amount of materials used, the weight may vary from time to time.
It should also be noted that some manufacturers provide the weight of the kayak prior to adding rudders, seats, hatches etc. so in some cases the fully quipped kayak may weigh more than the actual hull weight provided by the manufacturer.
If in doubt one should always attempt lifting the kayak themselves prior to purchase to determine your ability to handle the kayak.
My plastic kayak has an indentation in the hull. Is this a problem?
Polyethylene is by nature soft and indentations in the hull are common for a numberof reasons (pressed against another kayak while in the container, tied too tightly onto the roof racks of your car, inappropriate storage racks etc.)
You can reduce the chance of indentations appearing by using a kayak cradle on your roof rack rather than just strapping the kayak to the straight bars and using a wall rack, wall sling or hoister system rather than storing the kayak on top of uneven surfaces.
Because the plastic has memory these indentations can usually easily be removed by either leaving the kayak upside down in the sun or inserting a piece of closed-cell foam into the kayak directly above where the indentation appears and leave it like that overnight. Applying a hair-dryer or hotwater can also assist in more extreme cases.
The important thing to remember is that indentations in the hull are common across all models and all brands of polyethylene and HTP plastics, but will not impact the performance of you kayak at all.
If this bothers you then you are better off getting a fibreglass or thermoformed ABS plastic kayak (such as Hurricane) as these materials do not form indentations on the hull,however, remember that fibreglass (including carbon and kevlar) and thermoformed plastic are not as durable as polyethylene plastic kayaks.
How do I go about choosing the right kayak for me?
Give us a call or pop into our shop. That is what we are here for!
Alternatively, you can visit the "How to Choose Your Kayak" guide on the Southern Adventures website: